FREQUENTLY ASKED QUESTIONS
• If I cannot attend the Practice, can I make a tele-health appointment with my Clinical Psychologist?
Yes. At The Mind Clinic we are able to offer appointments via secure video-link to all of our clients. If you have a face-to-face appointment booked but have cold or flu symptoms on the day of your appointment please let us know and we can arrange for you to have a tele-health session with your Psychologist.
Fees for tele-health sessions are the same as face-to-face sessions. If you would like to arrange a tele-health session please contact Kate on 0402 154 007 . Please provide as much notice as possible to set up or change your existing face-to-face appointment to tele-health.
• What do I need to bring to my first session?
Just yourself! You do not need a referral to make an appointment.
If your GP refers you for psychological treatment through the Medicare Better Access Scheme you can receive a rebate on up to 20 sessions per calendar year.
• How long will it take to get an appointment?
Due to COVID we are currently inundated with requests for appointments so wait times may be longer than usual. When you call, Kate will discuss your needs with you and place you with the most suitable clinical psychologist or you may be placed on a waitlist, in which case we will continue to keep in contact with you until a place becomes available.
• How many sessions will I need to attend?
The number of sessions you will require will depend on the issues and goals you present with.
Some people require as few as three or four sessions to experience a shift in their mood or to solve difficult or pressing issues. However, most people benefit from 8 to 12 treatment sessions. Usually starting with weekly sessions and then, depending on progress, sessions may be extended to fortnight or monthly intervals. If you have a history of trauma or complex family dynamics you may require longer-term treatment to resolve your current difficulties.
• Can I claim a rebate through Medicare or my private health insurance?
Yes, you can. If you have a plan from your GP you will initially be eligible for a Medicare rebate on 6 treatment sessions. If you require further treatment, 4 more sessions are available after a GP review (10 in total per calendar year). As of October 9, 2020 the Australian government has legislated that after 10 sessions you may be eligible to an additional 10 sessions in the calendar year (20 in total).
If you have a GP plan and you have your banking details registered with Medicare, your Medicare rebate will be processed on the day of your session and will be in your bank account within 24 hours.
If you do not meet criteria for a GP plan or choose to pay privately, you may claim through your private health insurer. Private insurance companies offer different rebates on psychological sessions so you are advised to contact your provider.