• How long will it take to get an appointment? 
  We are usually able to place you with a psychologist within a week or two, or sooner via telehealth. When you call The Mind Clinic our dedicated admin team will discuss your needs and suggest the most suitable psychologist for you. If we cannot place you immediately, we will offer you a spot on our waitlist and keep in contact with you until a psychologist becomes available.

 

• What do I need to bring to my first session? 
  Just yourself! You do not need a referral to make an appointment with any of the psychologists at The Mind Clinic. However, if your GP refers you for psychological treatment through the Medicare Better Access Scheme, you may be eligible for a rebate on up to 10 sessions per calendar year with any psychologist at The Mind Clinic. If the appointment is for a child or adolescent, we ask that parents or carers attend the initial assessment session to assist in developing an effective treatment plan. Our psychologists discuss the need for parents/carers to attend ongoing sessions depending on the child or teenager’s therapeutic needs.

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• How many sessions will I need to attend? 
  The number of sessions required will depend on the issues and goals you present with. Some people need as few as five or six sessions to experience a shift in their mood or to address a difficult or pressing issues. However, most evidence-based treatments require between 10 and 20 sessions. Treatment begins with an assessment and formulation period, followed by weekly sessions. Depending on progress, sessions may later be extended to fortnightly or monthly intervals. If you have a history of trauma or complex family dynamics, longer-term treatment may be necessary. You and your psychologist will determine the frequency of sessions and duration of treatment.

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• If I cannot attend a Clinic, can I make a telehealth appointment with my Psychologist?
  Yes, at The Mind Clinic we offer appointments via secure video link. If you are feeling unwell or if a family member is unwell, or you cannot make it in for any other reason please switch your appointment to telehealth. Psychology fees for telehealth sessions are the same as for face-to-face sessions. To arrange a telehealth session, contact admin on 0402 154 007. Please provide as much notice as possible to set up or change your existing face-to-face appointment to telehealth.​​​​​

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• Can I claim a rebate through Medicare or my private health insurance?
  Yes, you can claim a Medicare rebate on face-to-face or telehealth sessions if you are eligible for a GP plan. You will initially receive a rebate on 6 treatment sessions. If you require further treatment, an additional 4 sessions are available after a GP review (10 in total per calendar year).
  If you have a GP plan and your banking details are registered with Medicare, your rebate will be processed by The Mind Clinic on your psychologist’s behalf and deposited into your bank account within a two days of your appointment.
  If you do not meet the criteria for a GP plan or choose to pay privately, you may claim through your private health insurer. Private insurance companies offer different rebates on psychological sessions, so we advise you to contact your provider for details.

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